Zeni

Support

Last updated: 18 July 2026

Need help with Zeni, your AI money & expense tracker? You're in the right place. Browse the FAQ below, or contact us directly — we usually reply within 2–3 business days.

Contact support
Email: [email protected]
Please include your account email, your device & OS version (iOS or Android), and a short description (a screenshot helps) so we can help faster.

Getting started & sign-in

How do I sign in?

Zeni uses Sign in with Apple or Google Sign-In — there is no separate email/password to remember. Open the app and tap "Continue with Apple" or "Continue with Google".

Sign in with Apple shows a hidden / relay email

If you chose "Hide My Email", Apple gives us a private relay address instead of your real one. That's expected and the app works normally.

Adding transactions

How do I add spending?

Just type it in the chat in plain Vietnamese or English, e.g. "cà phê 45k" or "lunch $12" — Zeni turns it into a transaction. You can also scan a receipt with the camera, or use voice input.

A transaction was parsed wrong

Tap the transaction to edit the amount, category, note, or date. If a chat message wasn't understood, add the amount (e.g. "bún bò 45k") and send again.

Subscriptions & billing

What does Zeni Pro unlock?

Zeni is free to start. Zeni Pro raises your limits — more AI chat and receipt scans per month, more wallets, jars, and larger groups. It is an auto-renewable monthly subscription.

How am I charged?

All payments are handled by Apple (App Store) or Google (Google Play) through your store account. We never see or store your card or bank details. Your subscription renews automatically until you cancel; you can turn off auto-renew any time.

How do I manage or cancel?

On iOS: Settings → [your name] → Subscriptions → Zeni, then change or cancel. On Android: Play Store → Subscriptions → Zeni. Cancelling stops the next renewal; you keep Pro until the end of the paid period.

I paid but don't see Pro / I switched devices

Open the paywall (any "Upgrade" button) and tap Restore Purchases. Make sure you're signed into the same Apple ID / Google account that made the purchase. If it still doesn't appear, email us.

Refunds

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com; Google Play refunds are handled in Play Store → Subscriptions. We generally can't issue store refunds directly, but contact us if something went wrong.

AI, receipts & privacy

How does the AI work?

Your spending text and receipt photos are processed by Google Gemini to extract the transaction details. You're asked to agree before any content is sent. See our Privacy Policy for details.

Is my financial data private?

Yes. We do not sell your data and do not use it for advertising, and Zeni contains no analytics or tracking SDKs. We only store the last 4 digits of a card, never the full number.

Account & data

How do I delete my account?

In the app: Settings → Delete account. This erases your account and financial data. You can also request deletion at zeni.sahur.app/delete or by email. Note: deleting your account does not automatically cancel an active subscription — cancel that separately in your App Store / Play Store settings.

What data do you collect?

See our Privacy Policy and Terms of Service. In short: your account email, your transactions and budgets, and purchase status — used only to run the app.

Still stuck? Email [email protected] — we're happy to help.